P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Buenos Aires with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes between 45 minutes and one hour to get to Ezeiza International Airport from the centre of Buenos Aires. We recommend booking the airport transfer service between 3 and 4 hours before the flight departure time. If you are flying from the Aeroparque, you should book the transfer service 2,5 – 3 hours in advance.
The neighborhoods in the centre of Buenos Aires are Microcentro, Retiro, Monserrat, Puerto Madero, San Nicolás and a part of San Telmo and Recoleta. If your hotel is located in Palermo, there is a small surcharge included in the rate.
The rates include toll road charges and other charges.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

9 / 10

8.96

1,810 review | 18,103 travellers

9.40 / 10

9.4130434782609

92 reviews | 18,103 travellers

5 out of 1,810 review

02 / 05 / 2023

Anne

Australia

The driver was waiting for us, very clear sign with our name. Clean comfortable car, safe driver. Will definitely use this service again

I travelled with my partner

01 / 31 / 2023

Claes

Sweden

Pleasantly calm drive from the airport to the city center!

I travelled with my partner

01 / 29 / 2023

Joanne Shaeffer

Brookings , The United States

We waited over 1 hour, never got picked up. I messaged twice with no answer. Drivers cell was off. We took a taxi. Would like a refund.

We're looking into your case to give you a definitive response. We'll publish this response as soon as possible and advise you via email.

I travelled with my partner

01 / 28 / 2023

Philip

The United States

Our flight was delayed by the airline and the transfer never happened. A professional transport service would check for such delays and adjust. We DID provide the flight information. We need a refund at least and would like compensation for additional expenses.

We're looking into your case to give you a definitive response. We'll publish this response as soon as possible and advise you via email.

I travelled with teenagers

01 / 27 / 2023

Joanne

Casa Grande, The United States

We booked transfers from airport to city center hotel. Our flight was two hours late. Driver was waiting for us. Great service.

I travelled with my partner

5 out of 92 reviews

12 / 09 / 2022

Janice Berlin

Edmonds Wa, United States Minor Outlying Islands

Angel arrived on time and helped with my bag. He was an excellent driver and we chatted quite a bit (in my limited spanish). Very charming and sweet. I totally recommend him. I wanted to give him a tip but he refused my offer of U.S. $s.

I travelled by myself

02 / 04 / 2023

Carlos Antonio

Rio De Janeiro , Brazil

Ótimo Translate this opinion into English.

Excellent Opinion translated. Show original.

I travelled by myself

02 / 03 / 2023

Ariel Rolando Carabajal

Capital Federal, Argentina

Excelente. Muy profesional el chofer. Rápido y al mismo tiempo seguro. Translate this opinion into English.

Excellent. The driver is very professional. Fast and at the same time safe. Opinion translated. Show original.

I travelled by myself

02 / 02 / 2023

Carlos Antonio Silva

Rio De Janeiro , Brazil

Excelente, ótima experiência ! Recomendo os serviços dessa empresa, não conhecia, sempre que precisar volto a utilizar a empresa Translate this opinion into English.

Excellent, great experience! I recommend the services of this company, I did not know, whenever I need I will use the company again Opinion translated. Show original.

I travelled by myself

12 / 23 / 2022

Leonardo

Balneário Camboriú , Brazil

A motorista foi excelente, muito bom. Translate this opinion into English.

The driver was excellent, very nice. Opinion translated. Show original.

I travelled by myself

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